Browse the Questions That Matter to You
We built this FAQ around the real questions that come through our support channels every day. Most of them are about deposits and withdrawals — specifically bKash, Nagad, and Rocket — and about what happens right after you open your account. A few are about accessing the lobby on mobile, since most of our account holders in Bangladesh do everything from their
phones. We have also included questions about identity checks, because knowing what to expect at that step saves a lot of back-and-forth. Each answer describes the actual process, not a pointer to somewhere else. If you need to verify a bKash transaction, we tell you the step. If you are wondering how to reach us, the channel and timing are listed. Availability
of all features depends on your local law and eligible region. Use the sections below as a quick reference any time something isn't clear.
- bKash Deposits
- Nagad Withdrawals
- Rocket Transfers
- Account Verification